Kensington Mortgages

Westacott Way, Maidenhead SL6 3QQ

Kensington Mortgages Reviews

1.9 stars based on 91 reviews

Featured Comments:

• t

  timothy ellis

  1.0

  Do not get a mortgage with this company. Kensingtons have no interest in their customers. They made lots of mistakes on our account and try to hide their mistakes. When you contact them they have no interest in fixing things. If you are considering getting a mortgage with kensingtons mortgages then don't. it will be your biggest mistake

• D

  David Faulkner

  5.0

  We went through Oli in Like Mortgage Advice and he got us a mortgage offer in one week with Kensington. Oli was fantastic, he knows the requirements and processes within Kensington so he gave us full advice on what documents we needed. We’re now in our new home and just called their customer services to confirm our first payment - they answered the phone in seconds! Compared to Bank of Ireland which took 40 minutes I was impressed! Thank you for our mortgage we are very grateful ⭐️

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  Response from the owner

  Thanks for taking the time to share your feedback David, it’s really great to hear. We’ll pass your comments on to the team and we wish you years of happiness in your new home. Thank you, Kensington

• B

  Bethany Martin

  5.0

  After looking through the reviews on Google for Kensington it seems so many people have been unhappy with their service or the company as a whole but for those looking and wanting some reassurance we haven't had any problems at all!We was offered our mortgage just after lockdown in May and moved into our house in September.Yes they do ask for a lot of information but I would be the same if I was lending someone hundreds of thousands of pounds! It’s also reassuring because they are ensuring that affordability can be met.I have only needed call once due to confusion on my monthly payment date and the staff member I spoke to was wonderful. She called me back when she said she would, she was clear and correct in her information and she took ownership and apologised for any inconvenience.We are on a high interest rate so that’s the only reason I would look to leave this company in a couple of years when our fixed period is ending.

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  Response from the owner

  Hi Bethany, Thank you so much for taking time to share this feedback and we’re pleased you’ve had a good experience. We will pass on your comments to the team and wish you all the best in your new home. Thank you, Kensington.

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