United Trust Bank

1 Ropemaker Street, London EC2Y 9AW

United Trust Bank Reviews

3.4 stars based on 34 reviews

Featured Comments:

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  Diane Henly

  4.0

  With help from Alex and the lady with the lovely accent - I have managed to get my online account open. They could not have been more helpful. Great service and a good interest rate. Thanks!

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  Shirley Gale

  3.0

  I took out a three year bond for my partner whohad Alzheimer’s disease. I had LPOA. On the24th July, last year, 2021, he died. On the 9th August , I confirmed by letter, that he had died and enclosed a copy of his Death Certificate.I received no acknowledgment and, despite my request, the Death Certificate was not returned.On the 30th December 2021, I forwarded them the “Grant of Probate Certificate” instructing them to transfer the Bond into my name. HeardNOTHING! On the 25th January, I rang and spoke to “Jack”. He stated UTB had not received the Certificate. I then sent off another Certificate that day, registered post. AGAIN NOTHING. Have rung this morning and spoke to “Amy”. She had to search to find out that they had received the Certificate on the 26th. “Why has no one contacted me”? She could not give a reason and I said I wished to raise a complaint.She said a Manager would ring me back straightaway. 1.5 hours later NOTHING.AFTER THE LOSS OF YOUR PARTNER, YOU WOULD HOPE THAT THEY WOULD DEAL WITH THIS MATTER SENSITIVELY, WITH COMPASSION. Disgusting behaviour. If I do not receive a phone call before close of business today, I will be contacting the media concerning this Bank’s ethics.I would add that all the other Banks I have had to deal with, responded immediately and any monies due were deposited in my Bank forthwith.UPDATE: The Bank have spoken with me twice today and all my concerns resolved. I am confident that I will have no further negative issues with them.UPDATE:

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  Response from the owner

  We’re very sorry to hear of your poor experience with us on this occasion We take customer service extremely seriously and are disappointed we’ve fallen short, especially with such a sensitive issue. We have now spoken to you twice today, have investigated what has happened and issued a letter in response. Our apologies once again.

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  Dan Hamman

  1.0

  I had the misfortune of dealing with UTB for development finance. I have dealt with a number of other lenders before and since. Never have I seen such greed from an institution. Avoid this bank at all costs.

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  Response from the owner

  We were sorry to receive your comment but we have checked and we could not find a record of you being a customer or having made a complaint. Please feel free to contact us on [email protected] if you would like to discuss this further.Thank you

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