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Bank

United Trust Bank

1 Ropemaker Street, London EC2Y 9AW

3.4
(34)
Phone:
020 7190 5555
Website:
http://www.utbank.co.uk/
Address:
1 Ropemaker St, London EC2Y 9AW, United Kingdom
Open Hours:
Monday9AM–5PM
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    United Trust Bank Reviews

    3.4 stars based on 34 reviews

    Featured Comments:

    • D

      Diane Henly

      4.0

      With help from Alex and the lady with the lovely accent - I have managed to get my online account open. They could not have been more helpful. Great service and a good interest rate. Thanks!

    • S

      Shirley Gale

      3.0

      I took out a three year bond for my partner whohad Alzheimer’s disease. I had LPOA. On the24th July, last year, 2021, he died. On the 9th August , I confirmed by letter, that he had died and enclosed a copy of his Death Certificate.I received no acknowledgment and, despite my request, the Death Certificate was not returned.On the 30th December 2021, I forwarded them the “Grant of Probate Certificate” instructing them to transfer the Bond into my name. HeardNOTHING! On the 25th January, I rang and spoke to “Jack”. He stated UTB had not received the Certificate. I then sent off another Certificate that day, registered post. AGAIN NOTHING. Have rung this morning and spoke to “Amy”. She had to search to find out that they had received the Certificate on the 26th. “Why has no one contacted me”? She could not give a reason and I said I wished to raise a complaint.She said a Manager would ring me back straightaway. 1.5 hours later NOTHING.AFTER THE LOSS OF YOUR PARTNER, YOU WOULD HOPE THAT THEY WOULD DEAL WITH THIS MATTER SENSITIVELY, WITH COMPASSION. Disgusting behaviour. If I do not receive a phone call before close of business today, I will be contacting the media concerning this Bank’s ethics.I would add that all the other Banks I have had to deal with, responded immediately and any monies due were deposited in my Bank forthwith.UPDATE: The Bank have spoken with me twice today and all my concerns resolved. I am confident that I will have no further negative issues with them.UPDATE:


      Response from the owner

      We’re very sorry to hear of your poor experience with us on this occasion We take customer service extremely seriously and are disappointed we’ve fallen short, especially with such a sensitive issue. We have now spoken to you twice today, have investigated what has happened and issued a letter in response. Our apologies once again.

    • D

      Dan Hamman

      1.0

      I had the misfortune of dealing with UTB for development finance. I have dealt with a number of other lenders before and since. Never have I seen such greed from an institution. Avoid this bank at all costs.


      Response from the owner

      We were sorry to receive your comment but we have checked and we could not find a record of you being a customer or having made a complaint. Please feel free to contact us on [email protected] if you would like to discuss this further.Thank you

    More reviews (7)

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    Map & Direction

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    Hours:
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    • Monday:9AM–5PM
    • Tuesday:9AM–5PM
    • Wednesday:9AM–5PM
    • Thursday:9AM–5PM
    • Friday:9AM–5PM
    • Saturday:Closed
    • Sunday:Closed
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    FAQs

    • 1. How to Get in Touch With United Trust Bank?

      You may reach them by dialing this phone number 020 7190 5555. Completing their online form on their website can be helpful.
    • 3. How Can I Take Out a Loan at United Trust Bank?

      You can apply online on their website. If you need same day loans online, you can reach on FastPaydayLoans for more information.
    • 5. What Happens If I Cannot Pay Back My Loan?

      You should negotiate with your lender if you foresee trouble making repayments on your loans. Your lender may either agree to alter your due date or permit you to skip payments for a few months.
    • 2. Where Can I Find United Trust Bank? How Do I Find It?

      United Trust Bank is at 1 Ropemaker St, London EC2Y 9AW, United Kingdom. Just use the map to locate the quickest route.
    • 4. Is United Trust Bank an Agency or a Lender?

      Braswell & Son Pawn Brokers is a Bank. However, FastPaydayLoans, as a loan broker, can help you establish connections with more than 100+ lenders to get no credit check loans.
    • 6. Is United Trust Bank Provide Loans for Bad Credit?

      Yes. But if you want to obtain bad credit loans online, check on FastPaydayLoans.