Impact Specialist Finance

20 Barttelot Road, Horsham RH12 1DQ

Impact Specialist Finance Reviews

4.2 stars based on 19 reviews

Featured Comments:

• R

  Robyn McWhir

  5.0

  Special mention to Dale who got us our mortgage! During the application process, he explained everything in great detail and was always quick to respond to any queries that we had. Dale was also very quick to send our application and all of our documents to the lender, without the need to chase him up for progress. He was very dedicated! Also thank you to Melanie who carried on with our application for the last part, she was also very responsive to emails and keen to get the mortgage offer for us.Overall, Impact were great and I cannot fault them on anything. They got us a very good deal and I can't imagine it was the most straightforward of applications, so we are very grateful that they took us on and got us to the end!Would definitely recommend.Thank you again

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  Response from the owner

  Thanks for the 5 Stars and great feedback, Robyn. It's very much appreciated, and we are thrilled to hear you are happy with the service provided by Dale and Melanie.

• M

  Mortgage Broker

  5.0

  The sales team on the packaging team are knowledgeable and respond in a timely matter. They are quick to place my trickier cases, and the case managers keep on top of the case at application so I don’t need to waste my time chasing as I know it’s in safe hands. I do not hesitate in handing my complex cases over to Kelly and Hollie.

• N

  Nicci

  1.0

  I was passed to this company through Habito who could not help me based on my credit score. At first they seemed really professional but it was short lived. Over the phone they were friendly but in email it felt like a big farce. I was told it would take about 48 hours to find a lender from the time of submitting my application but I was passed from pillar to post, 2 weeks in after chasing them (they were in no hurry whatsoever) was told they had found a lender (finally!) I received an email from Paul stating 'I have taken over your enquiry and from the details in the fact find and your previous credit reports, there is a lender that CAN help on a 10% deposit option'. This was on the Friday. Then when I emailed on Monday to chase up I got an out of office for 9 days. Not very professional considering he didn't bother to pass my application on to another member so when I called they didn't know what was happening. Turns out they hadn't found a lender at all.  Why say CAN and build hopes up rather than MAY BE able to help? So then got told by Amanda my application would be passed on to yet another person called Dale (4 different people so far). Well I'm 1 month on and I never heard a word from Dale.What a total waste of time. My experience from this company is that they are unprofessional  and just mess people around. A total waste of time.

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