- Phone:
- 0344 375 5500
- Website:
- http://www.novuna.co.uk/
- Address:
- 2 Apex View, Holbeck, Leeds LS11 9BH, United Kingdom
- Open Hours:
- SundayClosedCLOSE
Novuna Consumer Finance Reviews
2.1 stars based on 19 reviews
Featured Comments:
R
Ramin Peroz
1.0
Atrocious customer service, apparently 90 minute waiting time, so you request a call back only for them to call and hang up, literally just trying to cancel finance before the 14 day ends, emailed instruction but response email says 7 DAYS for a response!!! 7 days for a simple response to a cancelation email, absolute joke.Companies like this make me sick, don't even try use 'COVID' and 'Staff Shortages' as an excuse, HIRE MORE STAFF or OUTSOURCE, you must think your customers are idiots but you lot will be the only idiots when you have the FOS and FCA up your backside, watch this space...
Response from the owner
Hi Ramin, thanks for your review and we're really sorry to hear that you weren't able to get through to our customer service team. We've been experiencing very high call volumes and are doing our best to speak with all our customers.
B
Barry Sanders
5.0
I was recently approved for finance with these guys. Having been initially contacted due to having been flagged up as having fraud against me in the past. They made the process really easy to deal with them and got me to getting the ok to proceed.Really happy having not had the same experience elsewhere.
Response from the owner
Hi Barry, thank you for your review and kind words. We're really happy to hear that we met your expectations and made the application experience a positive one!
a
andy butterworth
1.0
Don not use this company I’ve been paying my loan 2 years at £70 a month and it’s only gone down £600 what a joke I’ll save up before I have home improvement next time .
Response from the owner
Hi Andy, thanks for your review. We're sorry to hear that you're not happy however we're always clear on how much your monthly repayments will be along with term length. If you wish to clear your balance sooner, you can make additional payments on your account. Thanks TC
More reviews (7)
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Map & Direction
Directions- Sunday:Closed
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:8:15AM–4:15PM
Nearby Loan Stores in Leeds
FAQs
1. How Can I Contact Novuna Consumer Finance?
You may contact them by calling this phone number 0344 375 5500. Using their website's online form can be helpful.3. How Can I Take Out a Loan at Novuna Consumer Finance?
You can submit an online application on their website. If you need loans on the same day, you may get additional information on FastPaydayLoans.5. What if I'm Unable to Repay My Loan?
The best way is to speak with your lender if you foresee trouble making repayments on your loans. Your lender may either accept to change your due date or let you skip payments for a period of time.
2. Where Is Novuna Consumer Finance? How Do I Find It?
Novuna Consumer Finance is at 2 Apex View, Holbeck, Leeds LS11 9BH, United Kingdom. You can check the map to find the fastest way to get there.4. Is Novuna Consumer Finance an Agency or a Lender?
Novuna Consumer Finance is a Financial institution. However, FastPaydayLoans, as a lending agency, can assist you in connecting with over 100+ lenders to get get no credit check loans by visiting their site.6. Is Novuna Consumer Finance Provide Loans for Bad Credit?
Yes. However, if you are looking for obtain a bad credit loan online online, you can check on FastPaydayLoans.