Mercedes-Benz Finance

Delaware Drive, Willen MK15 8BA

Mercedes-Benz Finance Reviews

1.9 stars based on 195 reviews

Featured Comments:

• M

  M

  1.0

  I've never had such a negative experience in leasing a car in my life. The worst part of it was that the company they used to collect the car had actually somehow bumped it on the way back from collection and then had the audacity to charge me for it! Luckily you could tell from the photos of before and after that this was not damage that was already there beforehand. But then when other things started to look wrong with the invoice in terms of the damage and also the second key not being handed in by the collection company, they would not take my word for the m and continued to blame me despite the collection company already lying about the damage they had done to the car themselves! Awful service, which will not be recommended or repeated despite us leasing a Mercedes Benz car every 3 years. We have now moved to another brand of car where the customer service so far has been so much better!

• z

  zoe murray

  1.0

  NEVER EVER will i be using or recommending Mercedes Benz finance to anyone. Having purchased a Mercedes Benz GLA last September 2021 only for us to notice that the car had a fault to which this was reported immediately. The car has currently been back at the garage for 14 weeks with no date to which it will be fixed, as the part it needs has to be road tested in Germany first. We was told to carry on making our monthly payments as we have a contract to fulfil with Mercedes Benz Finance and we would be refunded at a later date for the whole time we was without the car. Also might I add that the staff at Mercedes resolutions are not at all accommodating and very patronising (James Ward). However now we have rejected the car due to it having no fix date available which could potentially be up to another 8 months. We have paid out £1275.00 in payments only to be offered £127.50 which is 10% of what we have paid. The car was faulty from day one and was never fit for the purpose it was purchased for, so with this in hand we are now taking legal advice and will also be contacting financial ombudsman. Would be giving 0 stars if I had the option.

• G

  Glen Smith

  1.0

  AVOID MERCEDES BENZ FINANCIAL LIKE THE PLAQUE!! Worst finance company that I have had the displeasure to deal with, I purchased a Mercedes S Class from a main dealer in mid November 2019 and done the finance through them, fast forward 4 months and a global pandemic happened everyone’s lives were put on hold and employment and salaries effected. I contacted MBF and told them I couldn’t afford the car due to my circumstances so my only option was to do a voluntary termination off my agreement and gave them the car back, they took me to court for the balance of the finance agreement as I took it over 4 years on the court date I made an offer of a monthly payment that I could afford but they were not interested in the slightest and said no and now they have pursued court papers and put an inhibiton order on my family home which is the lowest of the lowest absolute disgrace of a company and I am sure I am not the only person Mercedes Benz Financial have done this too due to their circumstances changing due to the impact of COVID 19 happening. They made it out is it was my fault but how was I supposed to know 4 months after purchasing a car via them that a global pandemic would have happened?? I ain’t no fortune teller if I could rate less that 1 star I wish I could!!!!!

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